About Investment Café
Investment Café is an advanced investor reporting and communication system that enables fund managers to gain a competitive advantage by better serving the needs of their investors. Investment Café makes it easy for fund managers to present investors with a branded, secure, online experience for accessing timely information about their investments. With Investment Café, GPs can easily and securely disseminate information to investors around the world, via any Web browser.
The position
The Client Service Representative is currently a role consisting of assisting and interfacing with our deployed Investment Café clients, as well as their clients (investors), based on a blended technical and business skillset. This person will report hierarchically to a non-local manager for their due deliveries. They work closely with CSM’s (Client Service Managers) internal application support teams and various other teams.
Being in a client facing role, the impact of their work on eFront’s image and business position is key.
Your main responsibilities will be:
- Learn about the Investment Café product which is supported 24/7
- Learn about ESG/Pevara products which are supported mostly during European hours
- Answer inbound client support calls and responding to client emails
- Maintain technical support documentation
- To be well versed with Call Handling procedures
- Responsible to testing bugs/enhancements in releases
Required skills and experience:
- Student at Faculty of Philology
- Full professional proficiency in written/spoken English
- Experience with MS Office – especially Excel and Word
- Basic to advanced technical troubleshooting skills and comfortable with computers, especially with PCs and Windows
- Excellent skills in business email communication
- Strong analytical and reasoning skills, self-starter, flexible, dynamic and enthusiastic
- Excellent communication and interpersonal skills
- An enthusiastic attitude towards new technology/IT
- Have client focused attitude – empathic, patient, ability to explain technology to a non-tech savvy audience
Additional skills appreciated:
Additional language (French, German, Spanish, Mandarin) would be appreciated but not necessary
Conditions:
This position requires work in following shifts including weekends:
· 7AM to 3PM
· 3PM to 11PM
· 11PM to 7AM
Način prijave
Poslati biografiju na: https://jobs.lever.co/efront/ab542b53-9394-4aed-9a9b-3f5762b0dbe1/apply
i popuniti prijavni formular na: http://goo.gl/forms/dwFQt48cpV
Trajanje 6 months
Mentorska podrška da
Plata da
